Privacy Policy
This policy explains how OneStop Travel collects, uses, and protects your information.
1. Who We Are
OneStop Travel Pty Ltd is an Australian travel company based in Melbourne. Our services may also be supported by our India office operations for coordination and customer assistance.
2. Information We Collect
- Name, email, phone number
- Traveller details (e.g., passenger names, dates)
- Booking preferences and requests
- Communications and support messages
- Device and browser information
- Log data (pages visited, time spent)
- Cookies and similar technologies
3. How We Use Your Information
- To create and manage bookings, enquiries, and customer requests
- To communicate updates about your booking or support case
- To process payments securely through trusted payment partners
- To improve website performance, quality, and user experience
- To prevent fraud, abuse, and unauthorised activity
4. Sharing of Information
We may share information with travel service providers and partners (such as airlines, hotels, operators), payment providers, and service vendors who help us operate the platform. We do not sell your personal information.
5. Cookies
Cookies help us provide essential website functionality and improve performance. You can manage cookies through your browser settings, but disabling cookies may affect certain features.
6. Data Security
We take reasonable steps to protect your information. No system is fully secure; please use caution when sharing sensitive information and keep your account details confidential.
7. Data Retention
We retain personal data only as long as necessary for bookings, legal compliance, dispute resolution, and operational needs.